Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, undamaged, and in its original packaging. 

To start a return, you can contact us at contact@rain.works. Please note that returns will need to be sent to the following address: 

Rainworks Returns
1902 Occidental Ave S
Seattle, WA 98134
United States

If your return request is accepted, you are responsible for shipping the product(s) back to us. Items sent back to us without first requesting a return will not be accepted. 

Once we have received the product(s), and they have passed inspection, you will be issued a refund to the original payment method for the cost of the product(s) returned.

You can always contact us for any return question at contact@rain.works.

Replacements
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and replace any missing or improper items.

Exceptions / non-returnable items
Items that have been opened or used cannot be returned or exchanged.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@rain.works.