Where are you located?
The Rainworks headquarters is in Seattle, WA, USA.
Do you offer international shipping?
YES! We ship orders to creative people all over the world.
How much does shipping cost?
Shipping rates vary depending on your location, and the quantity of your order. When you place on order on our website, you will be able to calculate the cost of shipping before you check out. Some international orders might require additional tax & duties fees. Customers are responsible for any additional tax and duties fees that might occur.
Do you have any distributors in my country?
At this time, all orders are packaged and shipped from our warehouse in Seattle, WA, USA, and we do not have distributors in any other locations.
It is our plan to eventually set up distribution in Europe, Asia, Australia, and Canada so we can reduce the shipping costs for our international customers (it is, after all, our mission to spread smiles around the world) but at this time we are still a small company and these are more long-term goals. We're not quite ready for that level of expansion yet, but we're working towards it.
How long will it take to receive my order?
All orders are shipped within 1-2 days of being placed. Once an order has been shipped, standard delivery generally takes 5-10 business days. You will receive an email with your FedEx tracking number when your order has shipped.